Acceptable Use Policy

This statement represents guidelines for the acceptable use of Access Solutions Information Services, The Internet Connection, for data communications. (Access Solutions Information Services will be known as ASIS throughout the remainder of this document). It is intended to be applicable only to the use of the ASIS network. In such instances where data communications leave ASIS and are carried by other networks or the Internet, ASIS subscribers and connecting networks are advised that the acceptable use policies of other networks are applicable, and must be respected. ASIS informs its subscribers of its own policies, and expects its connecting networks to do the same.

ASIS reserves the right to amend these guidelines at any time. Current guidelines will be available in print upon request at the ASIS Service Center at 445 C Conger St., Garberville, CA and available for review on the ASIS web site, http://www.asis.com/asis/aup.html. It is our customers’ responsibility to stay informed as to the content of our acceptable use policy and abide by that content.

ASIS reserves the right to refuse service to anyone at any time. If violations of our acceptable use policy become apparent, ASIS reserves the right to close the offender’s account without notice and reinstate service purely at the discretion of ASIS.

Usage of ASIS services constitutes an agreement to abide by these guidelines.

Definitions:

· Use - consists of being physically present at your terminal.
· Unmetered access - we define unmetered access as the ability to log-on to ASIS anytime without hourly fees for any use, which is consistent with this policy. ASIS will reserve the right to timeout a customer’s connection after 10 minutes of inactivity. If you are disconnected because of a timeout, simply log-on again. As a subscriber, you understand that the unmetered access account is not intended to be a dedicated line, but means that you may be connected for as long as you are actually using your computer. If you need a 24-hour dedicated line, see us about establishing this type of account. Dedicated modems or unmonitored modems connected on a 24-hour basis are not allowed and may result in suspension of your account.
· Subscriber - as a subscriber, you are licensed to a single account for one connection at any given time, unless you subscribe to a multi-link account. Simultaneous logins are not allowed, and may result in suspension of your account.

Requirements of Usage:

· As a subscriber of ASIS, you agree that you are at least 18 years of age (or have permission from a parent or guardian to use this service) and will abide by the policies of ASIS.
· To respect the privacy of the subscribers of ASIS and all networks accessible via ASIS.
· To respect the legal protection provided by copyright, license, and other applicable legal devices to program communications and data.
· To respect the integrity of computing systems and to not use ASIS to compromise them.
· To respect common usage of Usenet and e-mail services.

Specifically Acceptable Uses:

· Usage for private, personal or business communications.
· Usage for public communications as suggested by the charters of Usenet newsgroups, and the well-known guidelines.
· Usage for research or educational purposes.
· Usage for data communications in accordance with applicable laws.

Unacceptable Uses:

· It is not acceptable to use ASIS for illegal purposes.
· It is not acceptable to use ASIS to transmit threatening or harassing materials.
· It is not acceptable to use ASIS to interfere with or disrupt network users, and services or equipment. Disruptions include, but are not limited to, distribution of unsolicited advertisement, inappropriate filing of Usenet articles, and using the network to make unauthorized entry to any other machines accessible via ASIS connection.
· It is not acceptable to use ASIS for the purposes of transmitting “Spam”, “Chain Letters”, “broadcasting” messages to mailing lists or non-consenting individuals, nor any other type of use which will result in congestion of the Internet or ASIS, or which would significantly interfere with the connectivity of others.
· You may not share your dialup account except with members of your immediate household or with business/office personnel. We do not allow simultaneous logins.
· Public access to individual dialup accounts is prohibited accept by special arrangement.
· You may not use your home directory to host other people’s pages.
· It is not acceptable to use ASIS for any malicious purpose.
·ASIS provides the use of its equipment and services for the exclusive use of its subscribing customers. ASIS prohibits the use of its equipment and services by anyone other than its subscribing customers for any purpose unless specifically authorized by ASIS in writing . ASIS specifically prohibits the use of its equipment and services, including but not limited to mail servers, for delivery, transmission, or re-transmission of unsolicited commercial emails (UCE) or unsolicited bulk emails (UBE). Any actual or attempted unauthorized use of ASIS's equipment or services will be prosecuted under California Business and Professional Code Section 17538.45. .

· ASIS may provide certain end-user software and other material such as printed matter to facilitate your use of ASIS. Such software and material is provided “as is” without warranty of any kind, including the implied warranties of fitness for a particular purpose. ASIS did not create said software and shall not be liable for any loss of profits, loss of use, interruption of business or for indirect, special, incidental or consequential damages of any kind whether under this agreement or otherwise, even if ASIS has been advised of the possibility of such damages. In addition, some software maybe “shareware” and may require a fee to be paid to the author if you should use the software beyond the time period specified in the respective documentation.
· Without prejudice to the foregoing, ASIS considers that serving any applications that transmit ongoing live video, live audio, or make similar traffic demands across the network by whatever means, without previous arrangement will be considered to be making profligate use of the network and as such are NOT allowed.
· ASIS will not be responsible if data is lost despite our backup procedures. Because of the nature of computers and data, accidents can happen, and we suggest that all users maintain duplicate files of any data they have on our server. User agrees to hold ASIS harmless if data is lost.

Billing Procedures:

· Billing - Service is always billed in advance not in arrears.
· There is no prorating of service fees, ASIS bills by anniversary date.
· Statements are processed and emailed 2 weeks in advance of the anniversary date. ASIS will honor a 30-day grace period from the time the statements are sent, After which access may be denied until bill is paid in full.
· Hard copies (printed) statements will be mailed via USPS upon request or when an account is suspended for being past due. Your account will incur a $5.05 fee, charged for the processing of each hard copy statement sent.
· ASIS reserves the right to add a delinquent payment fee for past due accounts and or send past due accounts to a collection service.
· Billing Disagreement – Any disagreement or dispute concerning a bill must be made within 30 days of the billing date. Charges disputed after this period of time will not be considered negotiable.
· ASIS offers a 30-Day, Money-Back Guarantee to all new members. If you wish to cancel your service within 30 days of purchase, follow the cancellation policy below and you will receive a full refund of your first month's service fee. Set-up charges are not refundable. No refunds are issued after the 30 Day Guarantee period. ASIS does not pro-rate monthly service and no pro-rated refunds are issued for cancellations within the billing cycle. Customers who cancel a pre-paid account plan (3 months, 6 months, 1 year plans) after the first 30 days of service will not receive a refund of any unused fees.
· It is the customer’s responsibility to use the correct access number for their dialing location. ASIS will not be responsible for your phone bill for any reason.
· Termination of Service – To cancel your account with ASIS, you must notify us prior to the end of your current billing period to avoid further charges. Notification will be accepted via email, telephone call, or letter. An ASIS confirmation of cancellation must be received by you for your request to be effective. ASIS is not responsible for unconfirmed cancellations and will not refund charges for unconfirmed cancellations. You will be billed your monthly service charge if your cancellation is received and entered after your current billing period ends. Please send your cancellation request to support@asis.com or mail to:

Billing Department c/o ASIS
P.O. Box 776
Garberville, Ca 95542-0776

Be sure you retrieve any information you want to keep- email, web pages, and files in your home directory, etc.- and save it separately from your account before you cancel. Upon cancellation, all user data will be eliminated.

· Returned Check - ASIS will charge $20.00 for any returned check. 5/21/2003 revision

ASIS Privacy Policy