Roaming Home | Service Overview | Global Access Points | FAQs
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Frequently Asked Questions

Am I actually getting this service through iPass?
What is the iPass global network?
Where can I find local access points?
What do I need to use the roaming service?
How do I find the correct number when I'm ready to dial in?
How much does it cost to roam and how will I get billed?
Can I purchase the roaming service directly from iPass?
How does iPass ensure good service availability and reliability?
What client platforms are supported?
How do I get technical support when I'm traveling?
Do I need special power plugs or phone jacks when I travel?
Can I use the roaming service for secure access to my corporate network?

Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us.
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What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from more than 3,000 points of presence (POPs) in 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.
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Where can I find local access points?
Our Global Access Points web page provides more information about where you can use the global Internet roaming service. These locations continue to expand as iPass forms new partnerships with network providers throughout the world. Many of these locations have multiple access points.
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What do I need to use the roaming service?
All you need is the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.
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How do I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. You can get this from our Software Download web page. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.
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How much does it cost to roam and how will I get billed?
Pricing details are available on our Cost of Roaming page.
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Can I purchase the roaming service directly from iPass?
No, iPass does not sell its services directly to individuals. iPass partners with the leading ISPs throughout the world to brings its roaming service to individuals and businesses. These ISPs provide customers specialized care and technical support.
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How does iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.
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What client platforms are supported?
There are easy-to-use clients that support Windows 95, Windows 98, Windows NT and Mac OS platforms. Other platforms will be available in the future. There is currently no support for Windows CE, Palm Pilot or Psion handheld devices, but more information for these platforms is available in our Unsupported Workarounds overview.
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How do I get technical support when I'm traveling?
See our Technical Support page for who to contact about support questions and for troubleshooting tips that solve the problems experienced by most roaming users.
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Do I need special power plugs or phone jacks when I travel?
The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.
  • Laptop Travel products to help you connect with your laptop from around the world
  • Teleadapt products to help you connect with your laptop from around the world
  • Road Warrior products to help you connect with your laptop from around the world
  • Roadnews a resource and mailing list for international travelers with laptops.
  • The Road Warrior's Little Black Book helpful travel information for when you are on the road.
  • Symantec file transfer and synchronization products such as pcANYWHERE and pcTELECOMMUTE
  • Traveling Software file transfer and synchronization products such as LapLink
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Can I use the roaming service for secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions.
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This service is brought to you
through our partnership with iPass

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