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iPass MCM v1.2 User Guide
The iPass-customized Microsoft Connection Manager (iPass MCM) is the primary iPass client dialer.
Phone Book Updating
Support and Troubleshooting
Installing the iPass MCM
- Windows 95 with Service Pack 1 or Windows 98 or Windows NT 4.0 with Service Pack 3 or later
- Dial-Up Networking (DUN) - most Windows 95/98/NT 4.0 come with DUN installed
- Properly installed and configured modem
Using the iPass MCM
- Download the iPass MCM from your company intranet or service provider web site.
- Double-click the executable file. The installation process begins.
- Follow the directions on the screen.
- When the installation is complete, the iPass MCM automatically runs. Chose to connect at this time or click Cancel to quit the program.
To choose the phone number:
- Double-click the iPass desktop icon.
- In the User name field, enter: email@example.com.
For example, enter firstname.lastname@example.org, when the user name is jon and domain name is abc.com.
The domain name is typically the name of your ISP or company and is usually the part of your
email address after the @ sign. You must include the @domain to invoke the iPass service.
- Leave the Domain field blank (if displayed).
- Click Properties. The Connections settings window appears.
- In the Connect using dialog entry, select the correct modem. If you have only one modem, it will be shown as the default
Verify the Dial Properties are correct:
- Click Phone Book for the primary phone number. The Phone Book window appears.
- Select the country and region you are dialing from.
- Select the access number you want to dial.
- To enter a back up number (Optional):
- Repeat steps 1 and 2 for the back-up number
- Click the Options tab.
- Change Redial Attempts to one or more (if you do not select a back-up number
and change the redial attempts, the iPass MCM redials the primary phone number).
- Click OK. The Phone Book window closes.
- Click the Dialing Rules button. The Dial Properties window appears.
- Fill in the appropriate location information for where you are dialing from as
well as any necessary dial strings (i.e. 8 or 9 for accessing an outside line from a hotel, etc).
- Click OK. The Dial Properties window closes.
- Click OK on the Connection Properties window. The window closes.
Once authentication is achieved (this can take 15-60 seconds), a connection icon (iPass logo) appears
in the bottom right corner of the Windows Taskbar. Select and right-click this icon if you want to
view connection information or if you want to disable the connection.
- On the main connection screen, enter your password.
- Click Connect.
Upgrading the iPass MCM Phone Book
Newer versions of the iPass phone book are updated automatically via the dynamic phone book
updates. This functionality is not available in all cases, however, as it must be activated by your service
provider. The update occurs immediately after a successful Internet connection is established.
Uninstalling the iPass MCM
To uninstall the iPass MCM, right-click the desktop icon and select Delete.
Support and Troubleshooting
Below are frequently asked questions about using the iPass service. If our troubleshooting tips don't help
resolve your issue, please contact Technical Support at your ISP or company.
How do I connect to an iPass access point?
When connecting with iPass you must the iPass client software. The options are the iPass MCM for
Windows 95/98/NT, iPass Dial Wizard for Windows 95/98, or the iPass Dial Wizard for Macintosh.
Not only does the iPass client software have the phone numbers for you to select but also include other
key properties, such as the connection scripts associated with those phone numbers. If you are not using
one of these products you will typically have problems connecting. The iPass client software is available on our
Software Download page.
What if I follow the dial-in procedure but can't get connected?
If you have problems connecting, please check the following:
How do I install Windows Dial-Up Scripting Tool?
- The phone line has a dial tone before connecting it to your modem.
- The phone line is connected well to your modem. It helps to turn the modem sound up so you
can hear that there is a dial tone and the modem is working.
- You know how to dial from the country you are in; dialing in foreign countries varies from location to location.
- Dial-Up Networking is installed (see troubleshooting question below).
- The dialing properties are filled out correctly:
- The Where am I box is filled out correctly to show your current location.
- You entered the number needed to access an outside line (i.e. 8 or 9 for a hotel). If you put
a comma after this number it allows the modem to pause during dialing.
- You turned off call waiting (if needed).
- Your user name and password are entered correctly. For example, enter email@example.com, when the
user name is jon and domain name is abc.com. The domain name is typically the name of your ISP or
company and is usually the part of your email address after the @ sign. You must include the @domain
to invoke the iPass service. Note that when enter your password incorrectly, there is no error message
returned to you. Typically it takes 30 seconds for modem negotiation and 10-30 seconds for your
password verification and authentication.
The Windows Dial-Up Scripting tool is required to connect to most of the iPass access points.
This component is included in the following systems:
If you need to install or reinstall this component, follow the directions below:
- Windows 95 with Service pack 1 and/or with the Windows 95 Dial-Up Networking Upgrade version 1.2 or later
- Windows 98
- Windows NT workstation/server 4.0 with Service pack 3 or later
What if I get a busy signal or can't connect even after I've had a successful connection?
- Select Start - Find - File or Folders.
- Enter and search for icwscrpt.exe.
- Once the file is found, double-click it to install the Dial-Up Scripting Tool.
In this case, you should first try another number. iPass often works with many service providers in major business centers so if one access
point is congested or a service provider suffers a temporary outage, there will be alternative numbers to dial into.
This service is brought to you
through our partnership with iPass