General E-Mail Information

Table of Contents

General Education and Explanations on Email
Server Information for Use with the Internet Service
Server Functions and Limitations


If you are currently having problems with your e-mail program and are unable to send or recieve e-mails, feel free to make use of our Webmail.

This guide will assist you in configuring your e-mail application to properly send and retrieve e-mail. It also contains general education. There are specific help guides for the following e-mail applications: Netscape Mail, Eudora Mail, and Microsoft mail applications (MS Exchange, Internet Mail, Outlook and Outlook Express). You may access these specific help guides using the links on the left or by clicking on their names.

General Education and Explanations on Email

Electronic mail (e-mail) is a system used to send messages or files to the accounts of other Internet users. As an Internet user you have access to receiving and sending e-mail to any person that has e-mail access. E-mail is similar to regular postal mail in that e-mail is sent to your own private mailbox for you to retrieve when you check your mail. Once the -email is downloaded you can keep it on your PC until you decide to delete it. To send and receive e-mail you also need to have an address, just like postal mail. This address is called an e-mail address and is in the format of userid@domain (both userid and domain were assigned when you were registered). Using this e-mail address you can transmit and receive messages to people around the world in the matter of seconds.

Server Information for Use with the Internet Service

User name: All lowercase - you must append @asis to your username to logon, thus: username@asis
Password: Your password is case sensitive, upper and lower case are different.
Email: your Email address is
Your incoming mail or POP server is
Your outgoing mail or SMTP server is

Your DNS servers are:
Secondary (for 943/923 numbers):
Secondary (for 56k numbers):

For access numbers throughout California, The United States, and parts of Canada please view our numbers page here.

Server Functions and Limitations

POP3 (Incoming) Mail Server- (Post Office Protocol)

The POP server stores your e-mail. E-mail resides on this server until you download and delete the mail using e-mail software. You can access your mail through any Internet service with a properly configured e-mail program. You have a limit of 10MBs of storage in your public directory, including the mailbox.

SMTP (Outgoing) Mail Server- (Simple Mail Transfer Protocol)

The SMTP server allows you to send your e-mail through the Internet. When you set up your software to send e-mail it will send e-mail to this server which in turn routes your e-mail to the destination. You must dial into our service first before using this server (use of the serve is limited to our dial service). Also you can not specify more than 120 recipients on a single e-mail message. All these limitations are designed to prevent abuse of the service. General Set up Information for any E-mail Software Package The following items are all that is necessary to setup your e-mail software to send and receive e-mail. All other settings in your software are preferences that can be explored at your leisure, features including address books, layouts, etc. The helpdesk supports the mail servers and not individual e-mail software.

1.Getting to the Application Server Settings
Start the e-mail application you would like to use. Locate and start the server settings of the mail program. It may be referred to as network settings and should contain fields for the POP3 (Incoming) and SMTP (Outgoing) mail servers.

2.Setting up for Incoming Mail

a.To successfully retrieve e-mail you only need three settings:
1.POP3 (Incoming) Mail Server -
2.POP3 E-mail Username
3.E-mail Password

b.Type in the POP3 (Incoming) Mail Server field.

c.Type your E-mail username in the Username field.

d.Type your Password in the E-mail Password field. (If there is not a password field you may be prompted for it before downloading).

e.Once the POP Server, Username and Password are supplied you are ready to download your mail.

3.Setting up for Outgoing Mail

a.To successfully send your e-mail you only need two settings:
1.SMTP (Outgoing) Mail Server -
2.E-mail Address-

b.Type your SMTP Server in the SMTP (Outgoing) Mail Server field.

c.Type your E-mail Address in the Reply to and/or Email Address field.

d.Once the SMTP Server and E-mail address are supplied you are ready to send your mail.