General Macintosh Help Guide

Table of Contents

Introduction
Setting up Open Transport or MacTCP
Setting up your Macintosh Internet Dialer
Troubleshooting Section

Introduction

To set up a Macintosh machine for the Internet you must obtain and configure a TCP/IP application (Open Transport or MacTCP). You must also obtain and configure an Internet dialer. If you are having connection problems you should first verify your TCP/IP settings and dialer settings. A Macintosh Internet access kit is provided.

To find your System version, make sure you are in the Finder (click the desktop to activate the finder). Go to the Apple Menu Items (the Apple in your menu bar) and choose "About This Macintosh..." or "About This Computer..." This will bring up a dialog box with your current system software version.

Setting up Open Transport or MacTCP

Apple has developed two different TCPIP software programs. The newest package is termed Open Transport or just TCP/IP
(preinstalled on Systems 7.5.3 and higher). MacTCP or Classic Networking is the older package that has always been available from Apple. You can only use one of these packages at any given time (if installed, the Network Software Selector can change between these two programs). If you are using Open Transport, it is strongly suggested that you use version 1.1 or higher (to find the version, open TCP/IP, click File and then Get Info). Proceed to the setup instructions for the software application you are using:

1.Setting Up Open Transport (TCP/IP)- skip if using MacTCP:

a.Click the Rainbow Apple, then Control Panels and select TCP/IP.
b.Enter the following settings for TCP/IP:
Connect Via: Your Dialer Name
Configure: Using PPP Server (if using v1.0 of TCP/IP, use bootp but v1.1 is strongly recommended).
Starting Domain: asis.com
Name Servers: Your DNS Servers (The default Internet name servers are (The default Internet name servers are 207.20.154.12 and 204.247.247.10(for 943/923 numbers) or 69.19.189.116(for 56k numbers)
IP Address, Subnet Mask, Router Address, Ending Domain and Search Domains should be blank or supplied by server.
c.Close out TCP/IP and restart your machine.

2.Setting Up MacTCP (Classic Networking)- skip if using Open Transport:

a.Click the Rainbow Apple, then Control Panels and select MacTCP.
b.Highlight your dialer name (i.e. PPP) and click More...
c.Enter in the following information:
Obtain Address: Server
Class: C
Subnet Mask: 255.255.255.0 (To modify drag the bar)
Domain: asis.com
IP address: Your DNS Servers (The default Internet name servers) are 207.20.154.12 and 204.247.247.10 (for 943/923 numbers) or 63.169.132.246 (for 56k numbers)
Leave the rest of the settings at their default values.
d.Click OK and restart your machine.
e.Leave the rest of the settings at their default values.

Setting up your Macintosh Internet Dialer

There are many Mac dialers that are available including: FreePPP, PPP, MacPPP (ConfigPPP), and InterSlip. Most settings will be left at their default values. When using PPP, the username is your login name or Your UserID

If are using System 7.6.1 through OS8 or Open Transport v1.1.2 and higher you can use the built in dialer termed PPP. Apple advises that there may be possible problems and conflicts with ConfigPPP running on OS8. We suggest you set up the built in PPP to connect. Configure your Internet Dialer and TCP/IP software to connect to the Internet. If you have any further problems continue to the troubleshooting section.

Troubleshooting Section

1.Verify your TCP/IP and Dialer Settings:
Macintosh machines usually have a simple setup procedure. It is important to verify you have the correct software installation. If you are using OS8 obtain the OS8 setup guide. Obtain the appropriate dialer setup guide if needed as well. Most problems relate to modem and/or software issues.

2.Verify your Modem Initialization Commands:
Every modem brand and model are different and use different commands to setup your modem to connect to another modem.
The commands are written and combined into a modem initialization (init) string. In order to determine the correct modem
string we suggest you try some of the default modem commands below or contact your modem manufacturer for a suggested
modem initialization string.

Default Modem Strings (for the field "modem init"):

AT&F

AT&F1

AT&F&D0

AT&F1&D0

AT&F&DO&C1

AT&F1&D0&C1

AT&F&D0&C1X4V1Q0S7=70

AT&F1&D0&C1X4V1Q0S7=70

AT&F2

AT&F0

AT&F1W1S95=44 (For the Global Village TelePort Platinum)


3.Verify your Modem is not Software Error Correcting:
If the above strings do not work, there is a strong possibility that your modem model is Software error correcting (many Mac modems are software error correcting). Software Error Correcting modems do not have error correction protocols built in (meaning they require the computer to process this). Hardware Correction is required by our service and it stabilizes and increases the connection performance. To find out if your modem is software error correcting you will have to call and ask your modem manufacturer. Since Global Village TelePort Gold II modems are so popular we have found information on this modem:

GLOBAL VILLAGE GOLD II MODEM- Will work with the modem command AT&F or AT&F1 unless you have the Software error correcting model. Contact Global Village and request the upgrade. The upgrade is Software Drivers that emulate hardware error correction. Many times the modem will still give unreliable performance even with this update.

4.Verify your Modem has the Latest Firmware Updates:
If your modem is hardware error correcting verify you have the latest Firmware version (this is the built in error correction protocols). Obtain the modem help guide for more information on modems.

5.Contact Apple to Verify your System Setup:
If you have further problems with any software conflicts contact Apple to verify your System setup.