Microsoft Mail Setup and Help Information


Table of Contents

Introduction
MS Exchange (Inbox of Windows 95) Setup
MS Internet Mail (part of the IE v3.x installation) Setup
MS Outlook (part of the MS Office installation) Setup
MS Outlook Express (part of the IE v4.x installation) Setup
Components Missing or Receiving Startup Error Messages
Server Information for Use with the Internet Service
Troubleshooting Section


Introduction

Microsoft provides a variety of Internet mail applications. Some of these include:
1.MS Exchange (the Inbox icon in Windows 95)
2.Internet Mail (available in the IE v3.x installation)
3.MS Outlook (available with MS Office)
4.MS Outlook Express (available in the IE v4.x and IE 5 installations)

Choose the settings options for the e-mail program you are using. If you receive any errors starting one of these applications see the startup and component problem section. Also you may find slight differences in your e-mail program from what is listed here. There are slight variations between the various versions.


MS Exchange (Inbox of Windows 95) Setup

Note: This setup is for the original Windows 95 version off the CD-ROM.

1.Start the Inbox, click Tools, and choose Services.

2.Highlight Internet Mail and click on Properties.

3.Enter the following information:
a.Type your name as you wish it to appear in the Full name field.
b.Type your e-mail address in the field E-mail address.
c.The Internet Mail server should be mail.asis.com.
d.Account name should be your POP username (userID).
e.Type your password in the Password field.
f.Click on Advanced Options and enter the SMTP server(mail.asis.com) and click OK.

4.Click OK twice.

5.All other settings are preferences. If you were missing any components like Internet mail see the startup and component section.


MS Internet Mail (part of the IE v3.x installation) Setup

1.Start the Internet Mail program.

2.If you are starting Internet Mail for the first time a setup wizard will appear. If you are using a setup wizard continue on if not go to Step #3.
a.Click Next on the welcome panel.
b.Enter Your name as you would like it to appear in the Name field.
c.In the field Incoming Mail (POP3) Server enter mail.asis.com and in the field Outgoing Mail (SMTP) Server enter mail.asis.com Click Next.
d.Choose the option Login using: and enter your username in the Account field and your login Password. Click Next.
e.Check 'I use a modem to access my email'. In the 'Use the following Dial-Up Networking connection:' field, click on the drop-down arrow and choose the name of your connection icon that you use to connect to the service. Choose your ASIS dial-up connection.
f.Click on Next, then click on Finish.

3.To access your mail settings without using the Setup wizard:
a.Click Mail on the menu bar and then Options.
b.All options are preferences except the Server and Connection tab.
c.Click the tab Server and enter your Name, Organization and Email Address in the appropriate field.
d.Enter mail.asis.com in the Outgoing Mail (SMTP) field.
e.Enter mail.asis.com in the Incoming Mail (POP3) field.
f.Enter your username in the POP3 Account field.
g.Enter your password in the Password field.
h.Click Advanced Options and leave the port numbers at their default (110 for POP and 25 for SMTP). You should not check 'Leave copy of messages on server' or your mailbox may become full. Enter your e-mail address in the Reply To field.
i.The rest of the Advanced options are preferences so click OK.
j.Click the Connection tab and check 'I use a modem to access my e-mail'. In the 'Use the following Dial-Up Networking connection:' field, click on the drop-down arrow and choose the name of your connection icon that you use to connect to the internet. Choose your ASIS dial-up connection.
k.All other settings are options so click OK.


MS Outlook (part of the MS Office installation) Setup

1.Start MS Outlook Mail, click Tools, and choose Services.

2.Highlight Internet Mail and click on Properties.

3.Enter the following information:
a.Type your name as you wish it to appear in the Full name field.
b.Type your e-mail address in the field E-mail address.
c.The Internet Mail server should be your assigned POP server.
d.Account name should be your POP username (user ID).
e.Type your password in the Password field.
f.Click on Advanced Options and enter mail.asis.com as the SMTP server and click OK.
g.Click the Connection tab and choose the dial-up networking connection you are using. Choose your ASIS dial-up connection.
4.Click OK twice.
5.All other settings are preferences. If you were missing any components like Internet mail see the startup and component section.


MS Outlook Express (part of the IE v4.x installation) Setup

1.Start the MS Outlook Express program.

2.Click Tools on the menu bar and then the Accounts option.

3.Click the tab labeled Mail.

4.If you do not have any Mail Accounts listed click the Add button and choose Mail. (If you already have your Account listed go to Step #5).

The Add wizard settings are as follows:
a.Enter Your name as you would like it to appear in the Name field and click Next.
b.Enter your e-mail address and click Next.
c.Choose POP3 for the option 'My incoming mail server is.' In the field Incoming Mail (POP3 or IMAP) Server enter mail.asis.com and also enter mail.asis.com in the field Outgoing Mail (SMTP) Server. Click Next.
d.Choose the option Log on using: and enter your username in the POP account field and your login Password. Click Next.
e.Type the name you would like for the account name, and click Next.
f.Choose the option for Connect using my phone line and click Next.
g.Choose 'Use an existing dial-up connection' and choose the name of your connection icon that you use to connect to the service. Choose your ASIS dial-up connection.
h.Click on Next, then click on Finish.

5.To access your mail settings without using the Setup wizard:
a.Highlight your existing account name and choose Properties.
b.Under the General tab enter your Name, Organization, Email address and Reply address in the appropriate field.
c.Click the Servers tab and verify the following:
Enter mail.asis.com in the Outgoing Mail (SMTP) field.
Enter mail.asis.com in the Incoming Mail (POP3) field.
Enter your username in the Account field.
Enter your password in the Password field.
d.Click the Connection tab. Choose the option Connect using my phone line. In the 'Use the following Dial-Up Networking connection:' field, click on the drop-down arrow and choose the name of your connection icon that you use to connect to the service. Choose your ASIS dial-up connection.
e.Do not modify the Security tab settings.
f.Click Advanced Options and leave the port numbers at their default (110 for POP and 25 for SMTP). You should not check 'Leave copy of messages on server' or your mailbox may become full.
g.The rest of the Advanced options are preferences so click OK.


Components Missing or Receiving Startup Error Messages

If you receive errors about "Unable to open your default mail folders" or you are missing installed Components like "Internet Mail." You need to properly configure your Windows 95 system. Usually the mail program you are using will give you specific instructions. If not you need to go directly to the Mail and Fax icon in Control Panel. Services, default mail folders, and address books are installed and added here. Use the Windows 95 help for the specific component you would like to install. Contact your Windows 95 provider for specific help on your system.

If you are missing Internet Mail, you can install it by downloading the install program from

http://www.microsoft.com/msdownload/ieplatform/imn/imn.htm.


Server Information for Use with the Internet Service

User name: All lowercase - you must append @asis to your username to logon, thus: username@asis
Password: Your password is case sensitive, upper and lower case are different.
Email: your Email address is username@asis.com
Your incoming mail or POP server is mail.asis.com
Your outgoing mail or SMTP server is mail.asis.com

Your DNS servers are:
Primary: 207.20.154.12
Secondary (for 943/923 numbers): 204.247.247.10
Secondary (for 56k numbers): 69.19.189.116

For access numbers throughout California, The United States, and parts of Canada please view our numbers page here.


Troubleshooting Section

1.Problems Sending and Receiving Mail

Verify your mail settings. If you are able to Telnet into your mailbox the problem is with your mail software. Make sure you are using Dial-Up Networking when using 32-bit e-mail software. You must dial into our service before using our SMTP server to send mail.

2.Outlook Express Crashes using Auto-Dial with DUN (dial-up networking)

If you are using Outlook Express and it auto-launches DUN it may cause Outlook Express to crash once it connects. Try downloading the latest version of DUN to resolve this problem. If it still fails go to the Outlook Express and highlight your existing account name and choose Properties. Click the Connection tab. Choose the option Connect using a Local Area Network. Try re-enabling the modem dial feature anytime you download a new version of DUN to see if the problem is corrected on your system.