Netscape Mail Setup/Troubleshooting Guide

Table of Contents

Introduction
Netscape 2.x - 3.x Mail and News Preferences (Setup Information)
Netscape 4.x Mail & Groups Preferences (Setup Information)
Server Information for Use with the Internet Service


Introduction

Netscape browser versions 2 and higher have a built in e-mail program. The following guide has set-up as well a fix information on this e-mail program. Netscape 2.x - 3.x does not offer an option for multiple mailboxes. Netscape 4.x offers multiple "profiles" for this feature.

Netscape 2.x - 3.x Mail and News Preferences (Setup Information)

Note: See the Server section for information on the server names.

1.To get to the Mail and News Preferences click Options under the browser or mail window and choose Mail and News Preferences.

2.Appearance Tab: are all your preferences.

3.Composition Tab: are all your preferences. There are options to e-mail or save outgoing mail or news items. The save e-mail items are usually defaulted to the sent mail file (i.e. c:\netscape\mail\sent).

4.Servers Tab: contains most of the important information including:

a.Outgoing Mail (SMTP) Server- Enter mail.asis.com

b.Incoming Mail (POP3) Server- Enter mail.asis.com

c.POP3 username- Enter your username.

d.Mail Directory defaults correctly (i.e. c:\netscape\mail).

e.Maximum Mail Message defaults to None.

f.Messages copied from the server should be Removed from the Server.

g.Check for Mail should be NONE or a high number (i.e. 99) see Troubleshooting for more information.

h.News RC directory defaults correctly (i.e. c:\netscape\news).

i.Maximum messages at a time is a preference for News.

5.Identity Tab: contains information on yourself including:

a.Your Name should list your name as you wish it to appear.

b.Your Email should be your e-mail address.

c.Your Reply-to-Address should list your e-mail address again or users will not be able to reply to you properly.

d.Your Organization is a Preference.

e.Signature File is optional.

6.Organization Tab: are all preferences as well but the most important option here is Remember Mail Password. When you attempt to retrieve mail a box will appear asking for the e-mail Password which is the same as your login password. If this box is checked Netscape will remember your Password, and if not checked it will ask for the Password again. You need to uncheck this anytime you have changed your login Password or if you are having password problems.


Netscape 4.x Mail & Groups Preferences (Setup Information)

Note: See the Server section for information on the server names.

1.Start the Netscape "Profile" you would like to configure. (You can create multiple profiles to maintain multiple settings using the User Profile Manager in the Communicator program group Utilities).

2.Choose Edit from the Netscape menu bar and then Preferences.

3.From the Category list, click the plus sign next to Mail & Groups.

4.Select Identity under Mail & Groups and enter the following:

a.Enter Your name as you wish it to appear.

b.Enter your E-mail address and the Reply to address if different.

c.Organization and Signature File settings are your preferences.

5.Select Messages under Mail & Groups and modify the settings as desired (all options here are preferences).

6.Select Mail Server under Mail & Groups and enter the following:

a.Mail server user name is your POP Username (userID).

b.Outgoing mail (SMTP) server is mail.asis.com

c.Incoming mail server is mail.asis.com

d.Under the Mail Server Type choose POP3 (messages and folders are kept locally, on the hard disk). Do not check Leave messages on server after retrieval or your mailbox on the server may become full.

e.Click the button More Options.

f.The Local mail directory should default correctly.

g.It is best not to check the option to Check for mail every minutes to prevent password problems.

h.You should uncheck the Remember my mail password option anytime you change your password. Otherwise you can use this feature.

i.Click OK on the More Options window.

7.Select Groups Server under Mail & Groups and enter the following:

a.Enter news.asis.com in the Discussion groups (news) server field.

b.Leave the port at the default of 119 and do not check Secure.

c.All other options here are preferences.

8.Select Directory under Mail & Groups and modify the settings as desired (all options here are preferences).

9.All other options in Netscape Communicator are preferences except make sure not to enable Proxies. Netscape will default to using a direct connection to the Internet, which is what should be used. Click OK when completed with changing your settings.


Server Information for Use with the Internet Service

User name: All lowercase - you must append @asis to your username to logon, thus: username@asis
Password: Your password is case sensitive, upper and lower case are different.
Email: your Email address is username@asis.com
Your incoming mail or POP server is mail.asis.com
Your outgoing mail or SMTP server is mail.asis.com

Your DNS servers are:
Primary: 207.20.154.12
Secondary (for 943/923 numbers): 204.247.247.10
Secondary (for 56k numbers): 69.19.189.116

Foraccess numbers throughout California, The United States, and parts of Canada please view our numbers page here.