Setting up Netscape v3.x and lower
Setting up Netscape v4.x and higher
Server Information for Use with the Internet Service
The following help guide is designed to assist in the Setup and troubleshooting
of Netscape. If you are having a problem with Netscape Mail obtain the
Netscape Mail guide. If you are unable to find the solution to your problem
in this document see the technical notes at http://help.netscape.com.
You can also visit the Unofficial Netscape FAQ at http://www.ufaq.org
(links to Netscape help newsgroups are available).
up Netscape v3.x and lower
1.Click Options, then General Preferences. All settings here are optional
(your preferences). A couple items of concern include:
a.Appearance- The Browser Starts With: field is for your home page.
b.Helper Apps- Under this tab you can set up what programs will run with
a particular file extension (ie an AU file can be setup to be played by
NAPLAYER.EXE). If you misconfigure a application with a file extension
you can edit the entry here.
2.Click Options, then Mail and News Preferences. Most settings are defaulted
a.The Servers tab settings include:
1) Outgoing Mail (SMTP) Server- Enter mail.asis.com
2) Incoming Mail (POP3) Server- Enter mail.asis.com
3) POP3 username- Enter your ASIS username.
4) Maximum Mail Message defaults to None.
5) Messages from the server should be Removed from the Server.
6) Check for Mail should be NONE or a high number (i.e. 99)
7) News (NNTP) Server- Leave blank
b.The Identity tab settings include:
1) Your Name should list your name as you wish it to appear.
2) Your E-mail should be your e-mail address.
3) Your Reply-to-Address should list your e-mail address.
c.The Organization tab settings are preferences. The most important setting
is Remember Mail Password. When retrieving your mail a box will appear
asking for the e-mail Password which is the same as your login password.
If this box is checked, Netscape will store your Password if not it will
ask for the Password again. You need to uncheck this anytime you have
changed your login Password. We suggest leaving this checked.
3.Network Preferences are Advanced Settings. For advanced users there
are a few items of interest:
a.Cache tab: allows you to specify and clear memory and disk cache.
b.Connections tab: allows you to specify the number of threads.
c.Proxy and Socks tab: these are not used, they should be disabled.
4.Security Preferences are all personal preferences.
up Netscape v4.x and higher
1.Start the Netscape "Profile" you would like to configure. (You can create
multiple profiles to maintain multiple settings using the User Profile
Manager in the Communicator program group Utilities).
2.Choose Edit from the Netscape menu bar and then Preferences.
3.From the Category list, click the plus sign next to Mail & Groups.
4.Select Identity under Mail & Groups and enter the following:
a.Enter Your name as you wish it to appear.
b.Enter your E-mail address and the Reply to address if different.
c.Organization and Signature File settings are your preferences.
5.Select Messages under Mail & Groups and modify the settings as desired
(all options here are preferences).
6.Select Mail Server under Mail & Groups and enter the following:
a.Mail server user name is your ASIS Username.
b.Outgoing mail (SMTP) server is mail.asis.com
c.Incoming mail server is mail.asis.com
d.Under the Mail Server Type choose POP3 (messages and folders are kept
locally, on the hard disk). Do not check Leave messages on server after
retrieval or your mailbox on the server may become full.
e.Click the button More Options.
f.The Local mail directory should default correctly.
g.It is best not to check the option to Check for mail every xx minutes
to prevent password problems.
h.You should uncheck the Remember my mail password option anytime you
change your password. Otherwise you can use this feature.
i.Click OK on the More Options window.
7.Select Groups Server under Mail & Groups and enter the following:
a.Enter the news server in the Discussion groups (news) server field.
b.Leave the port at the default of 119 and do not check Secure.
c.All other options here are preferences.
8.Select Directory under Mail & Groups and modify the settings as desired
(all options here are preferences).
9.All other options in Netscape Communicator are preferences except make
sure not to enable Proxies. Netscape will default to using a Direct connection
to the Internet, which is what should be used. Click OK when completed
with changing your settings.
Information for Use with the Internet Service
User name: All lowercase - you must append @asis
to your username to logon, thus: username@asis
Password: Your password is case sensitive, upper and lower case are different.
Email: your Email address is email@example.com
Your incoming mail or POP server is mail.asis.com
Your outgoing mail or SMTP server is mail.asis.com
Your DNS servers are:
Secondary (for 943/923 numbers): 18.104.22.168
Secondary (for 56k numbers): 22.214.171.124
For access numbers throughout California, The United States, and parts
of Canada please view our numbers page here.
Note: The following fixes list many common errors as seen in Netscape.
You can try to search for more fixes at http://help.netscape.com or http://www.ufaq.org
(The Unofficial Netscape FAQ which has links to Netscape help newsgroups
as well). Fixes for the Yellow Exclamation at startup are located here
If you are Unable to View or Contact any Web Site:
1.Verify you have a valid Internet Connection by trying to Ping. With
Windows 95 type: "ping www.asis.com" (without quotes) and hit enter from
an MS-DOS Prompt. You should see replies. If you are unable to ping you
have a connection problem (obtain the help guide for your operating system).
If you are able to ping it is a browser related problem; continue with
the below troubleshooting.
Go to your Network settings and verify Proxies are Disabled.
Verify you are NOT using the Windows 95 version of Netscape with a Windows
3.x Dialer. You can not use a 16-bit dialer with
32-bit Internet software (you must use 16-bit Internet software).
Search your harddrive for multiple copies of the file winsock.dll. Rename
all extra copies of winsock.dll (in Windows 95 you should be using the
Winsock in the Windows directory and in Windows 3.x the Winsock in the
Try uninstalling and reinstalling the browser.
2.Try clearing your Browser Disk and Memory cache to resolve various viewing
problems. This is located in the Network Preferences.
3.For Problems with Netscape Mail view the Netscape
Mail help guide.
4.Resolving Netscape Font Problems ("Greek" fonts appear):
Netscape can use your Windows installed fonts. Some of these fonts cause
conflicts with Netscape (unrecognizable "Greek" fonts or white text on
white backgrounds). If you have this problem try disabling true type fonts
in Win 3.x (if already disabled try enabling them). Also the following
individual fonts have been found to cause problems: (phonetic.fon, Monotype
Sorts, WPBoxDrawing, uspost.fon, mcsrack.fon) So if you have any of these
try removing them. If you have Adobe Type Manager running, turn it off
and reboot. You can also try searching the Netscape help sites (many users
have had to remove fonts individually and reboot until finding the offending
5.Resolving GPF and Other Software Errors:
These fixes are directly from the Netscape site at http://help.netscape.com.
GPF (General Protection Faults) and other software error messages are
general system conflict errors. The first step is to uninstall Netscape
completely (make sure to remove its directory) and then reinstall. Other
fixes as recommended by Netscape include:
a.Run SCANDISK to verify you do not have any disk errors.
b.Edit your netscape.ini file with the following changes: Change the line
"Use Asynch DNS" to "NO" and Max Connections to "1" Both of these are
in the (NETWORK) section of the INI file.
c.Edit your config.sys file with the following changes:
FILES=40 (OR BETTER)
BUFFERS=40 (OR 10 IF YOU ARE USING SMARTDRV)
SHELL=C:\DOS\COMMAND.COM C:\DOS\ /P /E:2048
d.You might need to update the Windows video driver. To test this change
back to the windows standard VGA display (in Win 3.x go to Control Panel
then Windows Setup). Run netscape to see if the problems remain. If resolved
contact your video card provided for updates to your video driver software.
There are known problems with older Cirrus Logic and ATI Mach 32 / Mach
64 video drivers.
e.Conflicts can occur with programs loaded by windows during startup.
Check the LOAD= and RUN= lines in your win.ini file. Add a semi- colon
";" to the front of the line and retry.
f.Some Antivirus programs will cause problems with Netscape. Try to disable
them and retry Netscape to test for this.
g.Occasionally, something you've loaded in your config.sys or autoexec.bat
might interfere with Netscape. Try to temporarily remove some drivers
loaded in these files and retry.
6.Resolving Win32s Error Messages when Installing Netscape:
If you cannot install Netscape because you are getting errors about Win32s
files being out of date then you have out of date Win32s files that Netscape
can not be used under. The Win32s files allow certain programs that can
read them to operate at 32-bit. Netscape can run without the Win32s files
but can NOT run under the older version. We suggest a. you upgrade your
Win32s files to the latest version versus
b. disabling the Win32s files or even c. Deleting the Win32s files.
a.The latest version of Win32s can be obtained by doing the following
1) FTP to ftp.microsoft.com and retrieve file 'Softlib-MSLFILES-pw1118.exe
2) Dial into the Microsoft Download Service at 206-936-6735 and download
This pw1118.exe file is 2+mb and self extracts into 3 files. Just run
the expanded setup.exe from windows and win32s will be updated.
b.To disable the Win32s library do the following:
1) Edit the system.ini file in the Windows directory.
2) Place a semicolon ";" at the very beginning of the line. device=X:\windows\system\win32s\w32s.386
in the 386enh section.
3) Restart Windows and retry the installation.
c.To delete the WIN32S library do the following:
1) Remove the following lines in the X:\WINDOWS\SYSTEM.INI file a) device=WINDOWS\SYSTEM\win32s\w32s.386
in the 386enh
section. b) drivers=mmsystem.dll winmm16.dll in the BOOT section.
2) Delete the following files from the harddrive: X:\WINDOWS\SYSTEM\w32sys.dll
and win32s16.dll and win32s.ini
3) Delete all the files from the following directory (and the directory
4) Restart Windows and retry the installation.